We aim to dispatch orders within1-2 business days unless stated in the product description. Tracking details for Australian orders will be provided when item has been sent. Your order can be tracked via the Australia Post or Sendle websites.
Standard Delivery: We offer free delivery for all orders over $110 or a flat rate of $8.95
Express Delivery: 2+ days, $12.95. Express Post service will continue to be our fastest postal delivery option for customers. Australia Post will continue to prioritise these deliveries but has removed the Express Post guarantee for the time being.
Bulky Goods: 3-14 days, rates calculated at checkout. More information below.
Local Pickup: If you are local to our stores, you can choose to pick up your order from either 37a Bridge st, Richmond Tasmania or 92 Main rd, Moonah. Orders are packed at Moonah and are usually available for collection at Moonah within 1-2 business days of placing. Richmond is generally 2-3 days for your pick up to be ready for collection. You will be notified via email when your order is ready for collection.
Please contact Australia Post if your item arrives late, damaged or is lost. Unfortunately we can't take responsibility for such occurances.
*Bulky Goods are excluded from our free delivery for orders over $110 offer and from any promotional free shipping offers. If we deem any large orders to be of a volume considered by us to be 'bulky', a shipping invoice will be issued.
Bulky Goods require a physical address to deliver to as we are not able to ship to a PO Box.
We use a combination of Australia Post and Couriers to get your order to you as quickly as possible.
All orders are packed, checked, and sent from our warehouse in Hobart, Tasmania. We dispatch from Postcode 7009.
Please ensure the correct address details are recorded on your order. If we need to resend your returned order, additional costs incurred to redirect a parcel will be passed on to you.
If items are not collected from pick up locations (eg: post offices) within the required timeframe and returned to us, the purchaser will be responsible for re-delivery fee.
Pre-Order Items: If your order includes an item that is listed as 'pre-order', all items will be shipped together when all pre order items has been received. If you need items that are not pre order, sent immediately - please place separate orders.
If you are unable to collect your 'in store pick up' order, please contact us as soon as possible and we will arrange for your order to be shipped at your expense.
We do not accept cancellation of any orders.
If a discount code is not added at checkout and applied to your order, we are unable to credit or refund any amount after a transaction has been processed.