Shipping

Shipping & Delivery Information

We want your order to arrive as quickly and smoothly as possible. Here’s everything you need to know about our shipping options:

Order Dispatch Times

We aim to dispatch all orders within 1–3 business days (excluding pre-order items).
Please note: During busy periods (like sales or holidays), dispatch times may be slightly longer due to higher order volumes.

Delivery Options

Standard Delivery

  • FREE for orders over $150 (excluding bulky items)

  • Flat rate of $9.95 for orders under $150

Express Delivery

  • Estimated delivery: 2+ business days

  • Flat rate: $14.95
    We use Australia Post's Express Post service, which remains the fastest option available. 

Bulky Item Delivery

  • Estimated delivery: 3–14 business days

  • Flat rate: $15.00 (subsidised)
    Bulky items are clearly marked on product pages. Please select the Bulky Shipping option at checkout.
    If not selected, we’ll issue a separate shipping invoice before dispatch.

Ordering multiple bulky items? Contact us before placing your order for an accurate shipping quote — extra charges may apply.

Bulky goods cannot be shipped to PO Boxes and are excluded from all free shipping offers.

In-Store Pickup (Moonah, TAS)

Live locally? You can collect your order from our store at:
📍 92 Main Rd, Moonah, Tasmania

  • Orders are usually ready for collection within 1–2 business days

  • You’ll receive an email once your order is ready

  • If you’re unable to collect your order, we can arrange delivery — a $9.95 (standard) or $14.95 (express) postage fee will apply.

Pre-Order Items

If your order includes a pre-order item, your entire order will be shipped together once the pre-order stock has arrived.
If you need other items sooner, please place a separate order.

Please note: Pre-orders cannot be cancelled.

Important Delivery Notes

  • We use a combination of Australia Post and couriers to get your order to you quickly

  • Orders are shipped from our warehouse in Hobart, TAS 7009

  • We can’t combine multiple orders — please place everything in one order if you'd like items shipped together

  • Please ensure your shipping address is correct. If your parcel is returned to us due to incorrect address or not being collected in time, the cost to re-ship will be the customer’s responsibility

  • We are not responsible for deliveries delayed, lost, or damaged by Australia Post. If you experience issues, please contact them directly